Shipping policy
Shipping Policy
Last updated: 6 October 2026
At The Squish Queen UK, we aim to get your orders packed and on their way as quickly as possible.
Order Processing
Orders are usually processed and dispatched within 1–3 working days.
During busy periods, product launches, sales, live events and holidays, dispatch may take slightly longer. If there is an unexpected delay with your order, we will do our best to keep you informed.
Orders are dispatched Monday–Friday, excluding UK bank holidays.
UK Delivery
Our current UK delivery options are:
Standard Delivery – £3.99 — approximately 2–4 working days
Tracked Delivery – £4.99 — approximately 1–3 working days
Free UK delivery on orders over £50
Delivery times are estimates provided by the delivery carrier and begin once your order has been dispatched.
Please note that selecting a faster delivery service does not reduce our normal 1–3 working day processing time.
International Delivery
We ship to selected countries worldwide.
International delivery options and prices are calculated at checkout based on your destination and the size and weight of your order.
International delivery usually takes approximately 5–15 working days after dispatch, although some destinations may take longer.
Delivery times are estimates and are not guaranteed.
Tracking
Where a tracked delivery service is selected, tracking information will be provided once your order has been dispatched.
Please allow up to 24–48 hours for tracking information to become active after receiving your dispatch notification.
Customs & Import Charges
International orders may be subject to customs duties, taxes, import fees or other charges imposed by the destination country.
Any customs duties, import taxes or other charges are the responsibility of the customer, unless otherwise stated at checkout.
We have no control over customs processing times or charges imposed by the destination country's authorities.
Delivery Delays
Once your order has been handed to the delivery carrier, delivery is outside of our direct control.
Delays can occur due to weather, postal or courier disruption, customs processing, peak periods or other circumstances beyond our control.
If your order appears to be delayed, please contact us and we will do our best to help.
Incorrect Delivery Information
Please check your delivery address carefully before completing your order.
If an order is returned to us because an incorrect or incomplete address was provided, we will contact you to arrange redelivery. Additional postage costs may apply.
Damaged or Missing Parcels
If your parcel arrives damaged, please contact us as soon as possible and provide photographs of the packaging and the items received.
If your parcel has not arrived within a reasonable period after the expected delivery date, please contact us so that we can investigate with the delivery provider.
Contact Us
If you have any questions about delivery or your order, please contact us at:
The Squish Queen UK
Email: support@thescoopqueenuk.com